TBP training 2025 | lean-academy.eu

Lean Techniques | Intermediate Level

TBP Problem-Solving Training

An effective, comprehensive and practical methodology for sustained improvements and problem solving, developed and practiced as a global standard throughout the whole Toyota organisation. An exceptional chance to participate in this training conducted by a Toyota Master Trainer.

Intermediate level

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1d

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Open & In-House Training

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Certification

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English - Dutch

BROCHURE >

What you’ll learn

In a Lean setting, problem-solving is a daily activity. Any gap between a current and ideal situation must be addressed to find a root cause and implement an effective countermeasure, rather than placing blame or dealing with the symptoms. This methodology leads to enhanced customer service, helps to meet company objectives and is an essential tool for developing your employees as problem-solvers as well as leaders as teachers/coaches.

Problems are everywhere and create waste, extra work, stress, chaos to manage……..and a lot of ‘firefighting’ activities. As a consequence people are always ‘busy’, might get a tap on the shoulder as the hero who saved the day……but (the same) problems keep coming back. The fires are put out every time, but the arsonist is not caught. Among different existing methodologies for addressing problems, TBP (Toyota Business Practice) sticks out when it comes to effectiveness. A good implementation, following rigourously the 8 steps, will take out the ‘arsonists’ by putting in place effective countermeasures to deal with the real root cause(s).

TBP is a way to put PDCA thinking in practice. Key elements are:
* a quantified problem statement
* defining the prioritized problem at the point of occurence with a concrete target setting
* a root cause analysis based on facts from the floor (Gemba), looking for system and not people flaws
* countermeasure development with consensus building among stakeholders
* a thorough follow up of implementation
* deployment of effective practices to other areas in the organisation (Yokoten)

An A3 document, showing the essentials of each step in a concise and visual way, is not just a ‘summary’ of the case, but serves as a working document and coaching tool.

Benefits

You will:

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learn to apply the 8 steps of TBP in an efficient and effective way to systematically address problems in your work situation.

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view addressing problems as part of your daily activities

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understand how employees are key in this approach and invaluable in successfully addressing work-related issues.

Content

This training is a 1 day course:

TBP (Toyota Business Practice) - 1 day

What is TBP (Toyota Business Practice), how is it linked to a Lean Way and how does it put PDCA thinking into practice

What are the 8 steps en how to apply them effectively, illustrated with a practical example.

How is the A3 document structured and used.

Exercise/Case Study – group exercise to practice the TBP steps and make a concise, visual A3 document

Tips and Pitfalls

Optional individual offline coaching is available post-training.

Target Audience

For the offices/services sector, it targets middle and senior management, office managers, self-employed professionals, and individuals interested in improving administrative processes in a structured and effective way.

For the healthcare sector, it includes functional managers, quality managers, department heads, middle and senior management, prevention managers and anyone aiming to make improvements benefiting patients and the hospital.

For the manufacturing/supply chain (SC) sector: Middle and Senior Management, Self-employed Professionals, Functional Managers, Quality Managers, Department Heads, Continuous Improvement Managers, Employees who are eager to expand their Lean expertise to lead, support or participate in improvement teams and anyone interested in enhancing customer satisfaction, operational performance and business results.

Practical Details

Registration Fee – Discounts:

A 5% discount will be applied to the second employee of the same organization to enroll in the same training. A 10% reduction on the registration fee will be given to the third person. All subsequent participants will receive 15% reduction.

Costs:
The course fee includes handouts of all training materials, meals and drinks.

Subsidies Belgium
This training is supported by the Flemish Government for SMEs. (KMO Portefeuille)

For Belgian companies in food industry: we are a registered training provider. Please indicate on the registration form if you wish to request the support of Alimento.

Upcoming sessions

TBP – Toyota Business Practice (2025)
Date: April 29, 2025 (9:00-17:00)
Location: Eindhoven, Netherlands
Language: English
Fee €695,- excl VAT

REGISTER

Coaching

We also offer optional one-on-one offline coaching after the training. The cost is 400 euros (excluding VAT) for 4 sessions, each lasting 30 minutes.

TBP is a highly practical approach that enhances your problem-solving skills, enabling you to drive improvements within your organization effectively.

How you’ll learn

Our experienced trainers come from the business world, several from Toyota, equipped with extensive Lean practical experience, working with in-depth and real-life examples and exercises. This blend of academic theory and practical insight, tested through realistic and advanced case studies, is the strength of our training programs.

Meet The Trainer

JAN HERMANS

Former HR Manager and Master Trainer, Toyota Motor Europe N.V.

Jan is a former master trainer for all Toyota Global Content training courses, including PDCA, Performance Management, A3 Consensus Building & Communication, Problem Solving and Hoshin Kanri. Jan was a Management & Leadership Development specialist at Toyota Motor Europe. He currently serves on the board of directors of a Dutch company.

Testimonials

“An excellent training in practical problem solving. Not a long series of slides, but a workshop with case studies that really test your analytical skills. We use the method daily and see its effect on outcomes. No temporary solutions, but structural changes. Highly recommended!”

Dr. Dik Versteeg

Medical Doctor

“Jan Hermans delivers the training very well. Clear structure and very open about his experiences and how they handle it at Toyota. The blend of theory and practical exercises made time fly.”

Tom De Schepper

TE Connectivity

“Very clear and to the point!! Very interesting.”

Jan van Koetsem

Savaco